The Millicent Geare Edmunds Lecture
Civility Matters! Best Practices to Foster Healthy Work Environments
Thursday, Nov. 21, 4-5:30 p.m.
Reception to follow.
University of Maryland School of Nursing, Room 130
This presentation explores harm from incivility in health care, which has been identified as the next frontier in patient safety efforts, especially since uncivil acts may lead to life-threatening mistakes, preventable complications, or injury to a patient. This engaging and thought-provoking session provides a deepened and empirical understanding of workplace incivility and its impact on individuals, teams, organizations, and patient care — emphasizing the need to cultivate and sustain healthy workplaces. Join a renowned researcher, award-winning professor, and accomplished author for a stimulating session to explore evidence-based strategies to foster healthy work environments.
At the end of the presentation, learners will be able to:
- The State of the Science regarding civility and incivility in health care.
- The impact of incivility, bullying, and mobbing on individuals, teams, organizations, and patient care.
- A variety of evidence-based strategies to foster health work environments.
- The value of civility acumen.
Cynthia Clark, PhD, RN, ANEF, FAAN
Strategic Nursing Advisory, ATI Nursing Education
Author, Creating and Sustaining Civility in Nursing Education
Cynthia Clark, PhD, RN, ANEF, FAAN, is professor emerita at Boise State University, strategic nursing advisor for ATI Nursing Education, and the founder of Civility Matters. As a clinician, she specialized in adolescent mental health, substance abuse recovery, and violence prevention. Clark serves as a fellow in the American Academy of Nursing and the National League for Nursing Academy of Nursing Education, and she co-chaired the American Nurses Association Professional Panel on Incivility, Bullying, and Workplace Violence. Her theory-driven interventions, empirical measurements, theoretical models, and reflective assessments provide best practices to foster civility and healthy work environments around the globe. Clark is a prolific researcher, presenter, and author whose presentations number in the hundreds and whose publications have appeared in a broad range of peer-reviewed and open-access venues. Her empirical measures have been used by scholars in more than 20 countries to measure incivility and to foster healthy workplaces.