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The University of Maryland School of Nursing (UMSON) Network and Computer Services team (NACS) offers a variety of services and supports the Computer Teaching Theater, the Distance Education Classroom, and the Student Computer Labs. The NACS team provides support to UMSON faculty and staff with school purchased Windows-based desktop and laptop computer equipment, printers, audio-visual equipment for UMSON-hosted conferences and events, and the campus Eduroam wireless network.
The NACS team works UMSON faculty and staff requests and issues via work tickets created by the campus Help Desk. The campus Help Desk can be reached by phone at 410-706-4357 (6-HELP) or by email at firstname.lastname@example.org. Ask the Help Desk representative to open a new work ticket for you. Be sure to include details about your request or issue and your contact information. Once a ticket has been created, it will be forwarded to the NACS team for assignment.
The NACS team strives to provide quality customer service. Normal business hours for the NACS team are Monday through Friday 8:00am to 5:00pm. A member of the NACS team will contact faculty and staff members about their request or issue within four business hours of ticket assignment. Resolution of requests and issues is typically within one business day.
The Information and Learning Technologies Customer Service Counter provides emergency support for computer and audio-visual issues that occur during active classes and UMSON-hosted conferences and events. Faculty and staff that experience a computer or audio-visual emergency during an active class or conference/event can come to the ILT Customer Service Desk for immediate assistance. The ILT Customer Service Counter is located outside of room N207. Normal business hours for the ILT Customer Service Counter are Monday through Friday 8:00am to 4:00pm.
If an emergency issue arises outside of normal business hours, faculty and staff should contact the Help Desk using the procedure listed above (if contacting via phone please leave a detailed voice message). A ticket will be created and assigned the next business day morning and a member of the NACS team will contact you as soon as possible.
The UMSON NACS team schedules distance learning room 460 on a daily, monthly, or per semester basis. Room 460 is part of the UM Interactive Video Network (IVN) and can connect to compatible systems.
The following guidelines summarize departmental and personal responsibilities associated with operating a PC at UMSON. UMSON observes the University "Responsible Computing/Rules of Use," which can be found at: www.umaryland.edu/cits.
By connecting to the UMSON network and/or using its resources, you implicitly agree to comply with these rules.
Note: UMB and UMSON reserve the right to audit user compliance with these policies periodically.